Phase 3 · support
HELP
L1 Support
I solve L1 tickets and escalate only what truly needs a human.
whatsapp
email
Skills
What HELP does for you
L1 resolution
Password resets, product FAQ, order status. 60-70% no human.
Smart triaging
If human needed, I route to the right team with context.
Multi-channel
WhatsApp + email + web form. Same agent.
Without HELP
- L1 tickets saturate senior team
With HELP
- Senior team handles only the complex
Use cases
Real use cases
Companies with ticketing volume
1,000 tickets/mo. HELP solves 650, escalates 350 with context.
Setup
How to activate
1
Connect ticketing
Zendesk, Freshdesk, or another common platform.
Integrations
WhatsApp
Email
Ticketing tools
FAQ
Questions about HELP
Available in
HELP is included in these tiers
Starter
$97/mo
Growth
$297/mo
Pro
$797/mo
Enterprise
Custom
Works with HELP
SOFIA
24/7 Customer Support
“I answer WhatsApp and calls 24/7, solve issues, and escalate the real ones.”
NEXUS
Customer Service Manager
“I supervise SOFIA and support agents. KPIs: CSAT, NPS, first-response time.”
COO
Chief Operating Officer (COO)
“I consolidate your AI team's data and send you daily briefs + weekly reports. Name me whatever you want.”