Legal · v1.0 draft
Privacy Policy
Last updated: May 31, 2026
1. Data Controller
AI Nexus Labs SRL (Costa Rica), commercially identified as Lixtto, with contact email privacy@lixtto.com, is responsible for processing your personal data.
2. Data we collect
- Account data: name, email, company, phone when you register for trial or request a demo.
- Usage data: interactions with your agents, channel metrics, operational logs necessary to improve the service.
- Payment data: billed information through certified payment processor (we do not store full card numbers).
- Cookie data: see Data Policy.
3. Purposes
We use your data to: (a) provide the contracted service, (b) bill you, (c) help you when you contact support, (d) comply with legal obligations, (e) improve the service with aggregated and anonymized metrics.
4. Transfers
We share data with technology providers necessary to operate the service (cloud infrastructure, payment processors, support tools). All are subject to confidentiality and compliance contracts. We do not sell personal data to third parties.
5. Your rights (GDPR-aligned)
You have the right to access, rectify, cancel, oppose, and port your personal data. Exercise these rights by sending a request to privacy@lixtto.com with identification and a clear description of your request. We respond within 20 business days.
6. Retention
We retain your data while you have an active account and up to 24 months after cancellation to comply with fiscal and legal obligations. Then they are deleted or anonymized.
7. Security
We apply administrative, technical, and physical measures to protect your data. However, no platform is 100% immune to breaches. In the event of an incident affecting your data we'll notify you without undue delay.
8. California residents (CCPA)
If you reside in California you have the right to know what data we collect, request deletion, and opt out of sale. We do not sell personal data. To exercise CCPA rights use the email mentioned above.
9. Changes
If we modify this Notice we will inform you by email or in-platform with at least 15 days notice when changes are substantial.